Terms of Use
These Terms of Use ("Terms") govern your access to and use of the TrustGold platform, operated by Au Trust Gold, a unit of Chandra Kanti Jewellers, with its registered office at C-7/2D Rajajipuram, Near Balaji Mandir, Lucknow, Uttar Pradesh 226017 ("TrustGold", "we", "us"). By creating an account or using the platform you accept these Terms.
1. Definitions
- Gold Account — the account created on the platform through which you buy, hold, sell, lease, gift or redeem gold.
- Customer Gold — the gold corresponding to your balance, held in safe custody on your behalf.
- Vault Custodian — the regulated partner that stores the physical gold.
- Trustee — an independent trustee that would act for customers and hold a charge over the Customer Gold. No trustee has been appointed at this time.
- Customer Request — a sale, delivery, gift or redemption instruction you place on the platform.
- Force Majeure Event — any event beyond our reasonable control, including act of God, fire, flood, strike, civil disturbance, network or banking failure, or government action.
2. Eligibility
You must be at least 18 years old, a resident of India and competent to contract under the Indian Contract Act, 1872. You confirm that the information you provide is accurate and that you transact on your own behalf.
3. The service and purity
TrustGold lets you buy, sell, accumulate through a systematic plan (SIP), lease, gift and redeem 24K gold of 99.95 fineness. Gold corresponding to your balance is held with a regulated Vault Custodian and is intended to be backed on a 1:1 basis.
4. Buy and sell prices
Displayed prices are indicative and apply to fractional grams. The price to buy gold is higher than the price at which we buy it back from you; this difference (the "spread") reflects payment-gateway, insurance and custodian costs. A Goods and Services Tax of 3% applies to purchases and is not charged on sales. Prices are quoted for a short validity window and the applicable price is the one confirmed when your order is executed.
The displayed rate is a landed, indicative price and is not an exchange or futures benchmark such as MCX, which does not factor in logistics, insurance and safekeeping. We make reasonable efforts to offer a competitive price, but do not guarantee that it will match other prices available in the market.
5. Lock-in period
Each purchase is subject to a short lock-in (typically 2 days, until your payment settles), during which that gold cannot be sold or redeemed. This is intended to discourage speculative trading rather than long-term saving.
6. Storage
Your gold is stored free of charge for the first 5 years. After that we may levy a nominal annual storage fee (in the region of 0.04% of your balance), deducted in gold. If your balance is too small to cover the fee, we may sell a portion of your gold to recover the amount due. For dormant accounts, after a grace period we may sell the balance at the prevailing price and hold the proceeds for you in a designated account.
7. Custody, backing and trustee
Customer Gold is held in insured vaults with the Vault Custodian. We intend to appoint an independent Trustee to act on behalf of customers and hold a charge over the gold backing your balance; no such Trustee has been appointed at this time, and until one is, your interest is not protected by a trust structure independent of us. Where a Trustee is appointed, proceeds from certain sales may be held in an account for which the Trustee is the authorised signatory.
8. Insurance
The Vault Custodian maintains comprehensive insurance for stored gold, and the logistics partner insures gold while in transit during physical redemption.
9. KYC and verification
Use of certain features requires identity verification in line with our KYC Policy. Basic details suffice below ₹50,000 of cumulative investment; full verification (Aadhaar via OTP-based Offline KYC and bank verification) is required above that threshold or before leasing. We may restrict, suspend or refuse service where verification is incomplete.
10. Gold leasing
Leasing is optional. Leased gold may be lent to vetted third-party jewellers; the indicative yield (currently 6% per annum) is paid in gold weight, is credited to you by AuTrustGold rather than passed through directly from the borrower, and is not guaranteed. Un-leasing currently returns the grams to your vaulted balance immediately, together with any yield accrued to that point; we may introduce a settlement window in future, and leasing carries counterparty and market risk.
11. Redemption
You may redeem eligible balances for physical 24K coins or bars, subject to minimum quantities, applicable minting and delivery charges, and insured logistics handled by specialist partners.
12. Payments, refunds and payment security
Payments are processed through approved payment service providers. Because gold is purchased at a live market price, executed purchases are generally non-refundable; failed, duplicate or unauthorised payments are reversed under the relevant provider's rules. Never share your UPI PIN, OTP or wallet credentials with anyone — we will never ask you for them.
13. Regulatory status
Digital gold is not a collective investment scheme, deposit, security or unit of a mutual fund, and is not currently regulated by SEBI or the Reserve Bank of India. No deposit-guarantee or investor-protection scheme applies to it.
14. Risk disclosure
The price of gold fluctuates and the value of your holding can fall as well as rise. Past performance is not indicative of future returns.
15. Acceptable use
You must not use the platform for any unlawful purpose, including money laundering or fraud, and must not create multiple or fake accounts, attempt to manipulate prices, or interfere with the platform's operation.
16. Intellectual property
All content, trademarks and software on the platform belong to TrustGold or its licensors and may not be used without permission.
17. Limitation of liability
To the maximum extent permitted by law, TrustGold is not liable for indirect or consequential losses, or for losses arising from price movements, third-party providers or events beyond our reasonable control. You agree to indemnify us against claims arising from your misuse of the platform.
18. Force majeure
We are not liable for any delay or failure to perform caused by a Force Majeure Event.
19. Suspension and termination
We may suspend or terminate access where these Terms or applicable law are breached, or where required by a regulator or court. You may close your account after settling any open positions.
20. Communications and electronic consent
By creating an account you consent to receive communications from us electronically — including one-time passwords, transaction confirmations, price alerts, and daily or monthly summaries — by email, SMS and, where enabled, WhatsApp. Transactional and security messages are part of the service and cannot be opted out of while your account is active. You may opt out of promotional messages at any time. Standard carrier charges may apply.
21. Recurring investments and standing instructions
Optional automation features — a systematic investment plan (SIP) and price-drop auto-buy — execute purchases automatically on your behalf according to the instructions you set (amount, frequency or trigger price). By enabling them you authorise these recurring purchases, including any associated payment-method debit or mandate, at the price prevailing at the time of execution. Each execution depends on a successful payment and on the platform being operational; we are not liable for a missed run caused by payment failure, insufficient funds, a paused mandate, or a Force Majeure Event. You may pause or cancel any standing instruction at any time, effective for future runs.
22. Nominee
You may record a nominee for your Gold Account. In the event of your death or incapacity, we may deal with your holdings in favour of the registered nominee, subject to applicable succession law and to such verification as we reasonably require. A nominee receives the holdings as a trustee for, and is accountable to, your legal heirs. You are responsible for keeping nominee details current and for having the nominee's consent to share their information.
23. Referral programme
Referral rewards (if any) are promotional and discretionary, may be granted in gold weight, and are subject to the rules published at the time. Rewards are intended for genuine referrals of new customers only. Creating fake or duplicate accounts, self-referral, or any abuse of the programme will result in forfeiture of rewards and may lead to account suspension. We may change, pause or withdraw the programme, and vary or revoke rewards, at any time.
24. No investment advice
The platform's content, prices, charts, calculators (including returns and goal estimates) and any comparisons are provided for information only and do not constitute investment, financial, legal or tax advice, or a recommendation to buy, sell or hold any asset. You should make your own assessment and, where appropriate, consult a qualified adviser. Any illustrative or historical figures shown are not a promise of future results.
25. Account security and your responsibilities
You are responsible for keeping your login credentials, OTPs and device secure, and for all activity under your account. Provide accurate, current information and keep it updated. Notify us immediately of any unauthorised access or suspected breach. We are not liable for losses arising from your failure to safeguard your account.
26. Governing law and disputes
These Terms are governed by the laws of India. Disputes are subject to the courts at Lucknow, Uttar Pradesh, without prejudice to any applicable consumer-protection forum.
27. General
If any provision is held invalid, the remaining provisions continue in force. Our failure to enforce a provision is not a waiver of it. You may not assign your rights without our consent; we may assign these Terms to a successor or affiliate. These Terms, together with the Privacy and KYC Policies, form the entire agreement between you and us regarding the platform.
28. Changes and grievances
We may update these Terms and will post the revised version with a new "last updated" date; continued use after changes constitutes acceptance. Grievances may be addressed to our Grievance Officer, Ankur Verma, care@autrustgold.com, +91 96512 34500, C-7/2D Rajajipuram, Near Balaji Mandir, Lucknow, Uttar Pradesh 226017. We aim to acknowledge within 48 hours and resolve within the timelines prescribed under the Consumer Protection (E-Commerce) Rules, 2020.